Pull the Polish
"Pulling polish" is all about continuous improvement. It means actively seeking out our blind spots and finding ways to work around or improve them. When we’re the ones pulling polish—taking control of our growth—we approach feedback on our own terms, making it easier to process and act upon.
On the other hand, pushing polish, even with the best intentions, can sometimes backfire. Imagine trying to give constructive feedback to someone who’s not ready to hear it. The brain’s “amygdala hijack” kicks in—a defensive response that can block effective learning and make people feel on edge. When feedback is pushed, it can trigger this response, leading to less-than-ideal outcomes.
The best way to avoid this reaction? Create a space where feedback is pulled. When individuals are ready, willing, and actively searching for polish, the same information is received in a more positive light. The result: productive conversations, a mindset open to growth, and a culture of self-driven improvement.
Push the Props
Props are the positive reinforcements that keep teams motivated and resilient. When done right, props feedback doesn’t just create a five-second morale boost; it builds a launchpad for personal and career growth.
Incorporating props into everyday interactions—whether over coffee, in meetings, or during team events—reinforces strengths and creates a habit of recognition. When props become part of your daily routine, giving feedback isn’t just effective; it’s intuitive. And the bonus? By getting into the habit of giving props, you’re also preparing yourself for moments when polish feedback is needed, ensuring it’s received with trust and open-mindedness.
Be Ready to Return the Favour
Whether you’re pushing or pulling polish, structure matters. Our brains are wired to pick up on social cues, and without a thoughtful approach, even constructive feedback can feel uncomfortable or negative. That’s why Props and Polish’s formula emphasizes giving feedback that feels constructive, purposeful, and welcome.
